As the cost of living increases in Canada, many business owners are looking for ways to cut down on spending. This has become a goal for several companies that need to boost their revenue and simultaneously reduce operating costs. With corporate chat software like Syncro, this goal can easily be achieved. Live web chat provides a number of benefits to all sorts of businesses—one of them being the ability to increase monthly profit and decrease operating costs. But, how is this possible? And, what’s the difference between a chat tool and talking over the phone?  In this article, we will be going over the answers to these questions and more. Follow along below to learn more about how corporate chat software can reduce your business’s operating costs!

• Corporate Chat Software Comes With Greater Efficiency

Traditionally, customer support has been done by one or several individuals who answer the phone and help the person on the other end of the line. While this method works, it is not efficient. This is because one person can only answer one call at a time. Whereas, with corporate chat software, one person can respond to several inquiries at one time. This means you can have fewer employees responding to customer service requests, and avoid having your clients wait on hold for hours. All of which, equates to fewer salaries to pay and a better customer experience!

Furthermore, with live chat software, you can hire freelancers or remote workers to respond to chats. Customers expect responsiveness at all times during the day, making live chat the perfect tool. Instead of only being able to answer customer questions in the office, you can make yourself available anywhere, at any time. Or, you can set up an automated message that lets customers know when you’ll be next available. 

• Faster Problem Solving

Speaking over the phone or conversing via email often takes a long time. But, with a chat tool like Syncro, you can text your customers and support them exactly how they need it. The ability to text your customers makes the customer support process much simpler and quicker. Instead of having to verbally explain things or wait hours for a response, texting provides you with the ability to quickly chat and send helpful documentation. The faster problems get solved, the lower the operating costs for your business. Avoid hour-long phone calls and large email threads with straightforward corporate chat software! 

• Bye Bye Phone Support

Nobody likes talking on the phone. It is expensive. It takes time. And, can often result in a bad customer experience. Many businesses have been paying for toll-free numbers since the 1960s. These numbers were designed to allow customers to contact businesses from long distances without having to pay a fee. However, for the business owner, these numbers are costly and require maintenance. Depending on the number of calls a company gets per day, the price can add up quite quickly. For smaller businesses, phone support is too costly to consider as an option. On the contrary, live chat is a much more budget-friendly option. This is because it is cheaper to maintain and allows employees to help multiple customers at one time. 

• Better Opportunities to Upsell

Upsell revenue has been proven to increase with the use of a live chat tool. Your upsell revenue is a way to grow your revenue by increasing your average order value. Typically, upselling occurs when the seller is able to convince the customer to spend more money by:

• recommending a more expensive product;
• an upgrade;
• or, an add-on

Live chat provides better opportunities to upsell than any other channel of communication because it is a more natural way to converse with a customer. Furthermore, live chat allows for better clarity and a more visually engaging experience. Instead of being limited to what you can say over the phone, live chat makes it possible to send links, images, and explanations in real time! 

It is significantly easier to upsell a buyer with live chat as opposed to phone or email. By converting more leads to sales during support chats, you will be earning a direct profit. And, the quick and simple communication process will leave clients satisfied with their experience. 

Contact us About Corporate Chat Software for your Business!

For more information about the benefits of corporate chat software, contact us today! We’d be happy to help you get a better understanding of how a chat tool can help your business reduce operating costs. Be sure to check out our blog again next month for more information about corporate chat and all that it can do. If you have any questions about Syncro, feel free to reach out at any time.

We look forward to working with you in the near future!

SYNCRO corporate chat software has all the features you need to thrive!

SYNCRO has been designed with entrepreneurs in mind and it’s engineered to be incredibly efficient. Ever since March of 2020 the working world has completely been turned upside down. Offices that were once bustling with bodies are now veritable ghost towns.

Employees have scattered about cities, towns and some have even picked up and gone mobile. Covid-19, whether we like it or not, has changed the way we work. Possibly for good. Once we phase into the “post” pandemic era we will begin to see how empty offices and WFH plays out. Until then, business owners need to adapt quickly to this ever changing, unpredictable new normal. Thankfully there is software out there that’s ahead of its time, like SYNCRO. SYNCRO was designed with an out of office philosophy.

The idea is that no matter where you are, or how you work, you can stay connected to your website leads with SYNCRO. There’s never been a corporate chat software solution that’s been this easy to use, this flexible and this engaging.

Let’s take a look at some of the benefits for using SYNCRO as your preferred solution for enterprise chat software.

Locations & departments are a must have feature in any enterprise level chat software solution

SYNCRO Groups works for groups, locations and departments within businesses. It’s an efficient way to route leads right from the chat bubble on your website. It’s unnecessary to have one person tied to their desktop waiting to direct leads that come in online. With SYNCRO Groups, you can easily set up and manage multiple departments and even multiple locations.

For instance if you have a corporation with multiple branch locations, SYNCRO can present the website visitor with a directory menu when they call up the chat window. Rather than having to be routed through a central switchboard. They will be able to pick from the location they would like to be directed to immediately.

This is much more efficient for your customer because it cuts down on waiting time. It’s also much more empowering for your business workforce because they cut down on the resolution time required per customer.

SYNCRO works for all types of businesses!

There are multiple business verticals who can benefit from SYNCRO’s corporate chat software solution. We have seen business in the real estate industry through to healthcare and professional services benefit immensely from this powerful yet simple solution.

Employees also love the flexibility and anonymity SYNCRO brings to the table. While business owners love the accountability and transparency. Among all the other features that come standard with SYNCRO the value for this enterprise level chat software solution is outstanding.

Group send is a unique way to incentivize your corporate sales team into being more responsive!

The Group send is a very select add-on feature that is available only with SYNCRO.

A chat can come in from the website and be sent simultaneously to multiple devices using the Group send option. Each operator who is on the Group Send list will receive the same text message when a lead comes in. Where things get interesting with Group Send is next. The first operator to respond to the chat essentially “wins” the conversation with the lead. They are free to continue on the conversation with the contact. The other operators can follow along with the entirety of the dialogue via text.

This has been a very effective feature for large sales teams because it allows for a little friendly competition. Since SYNCRO works with any device that has an Internet connection it’s also incredibly fair. SYNCRO doesn’t require an app for installation to any device. This makes it incredibly cost beneficial to a business owner because there won’t be a need for expensive device upgrades for your employees. They can use whatever device they are currently using, so long as it connects to the Internet.

SYNCRO provides unique features to businesses such as Group Send while looking out for your bottom line.

Device Anonymity – Google Voice Integration

Another very important benefit to consider for your employees in today’s day and age is anonymity and privacy.

When employees are using their personal devices to handle business communications things can get messy. Lines get blurred and possibly the most frustrating – conversations with customers get lost. Thankfully with SYNCRO you can take away some of that concern.

SYNCRO uses a generic number to route text message leads from your website. That means, you can go ahead and use your own personal mobile phone to respond to the customer. They will only ever see the generic number that we have provided. Your personal mobile number stays masked behind that generic number. This is great for businesses who have been forced into WFH situations without access to huge amounts of capital to purchase a fleet of new mobiles for their workforce. It allows everyone to keep the phone they know how to operate and you don’t have to fork out a whole bunch of up front cash just to stay productive.

Connect SYNCRO to your website, plug in your employees mobile numbers and you’ll be off to the races when it comes to staying in touch with your customers. The SYNCRO corporate chat solution is like a WFH directory for your team!

Use Google Voice + SYNCRO for even more flexibility

If you have more devices that you need to connect with or your employees are always moving about then we also suggest using SYNCRO with Google Voice. SYNCRO + Google Voice allows you to receive chats and text messages simultaneously across your devices. That means that when a lead comes in from your website it will be sent at the same time to your phone, desktop computer, and even your tablet!

Wherever you have the Google Voice app connected to will receive the message. Since you’ll be routing the website chats through SYNCRO + Google Voice, you’ll still get access to all the same privacy features as above. Google Voice will allow you to easily move from device to device. This gives you even more flexibility for your employees. They can now take a chat on their computer and if they need to move it over to their mobile device then they will be able to do so.

As a business owner you won’t have to worry about not knowing what is happening with all those leads. You can login at any time to see how many chats have come in, who has responded and even more importantly who was missed so that you can follow up. SYNCRO is all about being as engaging as possible.

It’s our mission to ensure you never miss a website lead ever again!

Inquire now about corporate pricing for SYNCRO’s corporate chat software solution.

Live chat for my website? What features should I look for?

Searching for live chat for my website should be easy! And it is! Especially when you’re looking at SYNCRO. That’s because SYNCRO includes all the great features of live website chat to text message without all the confusing, problematic add-ons. The best part about SYNCRO is the easy pricing which allows you to capitalize on all the same great features that other companies charge an arm and a leg for.

Here’s why you should be switching live website chat providers in 2021!

One easy price

SYNCRO offers one easy price of $50 per month to customers looking for live chat on my website. If customers choose to prepay for 365 days or 1 full year then they receive an even deeper discount. Customers who pre pay for one year of service will see a 50% reduction in the cost of SYNCRO website chat to text*.
*Re-sellers and partner accounts are subject to corporate pricing models.

Same great features

All the same great features are available for one easy cost. SYNCRO provides the ability to use autoresponder messages, chat rollover options and more. Ask us about the features you need and chances are we have them built in already. For a full list visit here: https://syncrowebchat.com/live-chat-software-features/

Customizable live chat for my website? Where do I sign up!

Our live chat software is possibly the most flexible in the marketplace today. We offer customers the ability to change the colour, style, position and text. This allows you to colour match with your brand and present a fluid message to your customers.

Ease of use

SYNCRO is so easy to use! You can set it up in minutes. Since it works with basic text messaging which everyone knows how to use; you can begin using it immediately to capture and engage with leads from your website. It also works with any device that is on a mobile network. It doesn’t matter how old that device is because SYNCRO does not use apps. This means that it will not become outdated tech that will require expensive hardware upgrades in order to continue with the service in the future.

Support for live chat for my website? Yes, please!

What good are software products if they don’t work or worse aren’t supported when they stop working? SYNCRO has support from our Canadian based company. You can always reach us via SYNCRO. We also offer onboarding support and setup support along the way. We want to ensure that your installation is a success.

Flexible integration options

With integration options for some of the most common and popular applications on the market today – you’ll never miss a lead again. SYNCRO integrates with Google Voice and affords all of these amazing features:

• Receive chats simultaneously to all of your devices instantly.
• Conveniently respond from any location on any device including your desktop, tablet or phone.
• Remain anonymous with Google’s phone numbers even when texting back from your cell phone!
• Integrates seamlessly with Google Hangouts which means you can chat right from your desktop computer at the office and then continue the chat from your phone if you have to go!
• Works anywhere in the world that has Google Voice!

There are so many features built into SYNCRO live website chat to text that you can’t ignore. With a free trial offered there’s really nothing to lose! Sign up and discover why SYNCRO is the number one chat tool to have in 2021!

Another great new feature to add to your customizable live chat software suite!

Mark another great new addition to SYNCRO’s already highly customizable live chat software feature list. Customers can now make bespoke changes to their website chat bubble and background all from one easy to use field.

One of the top questions we get is, ‘Can we change the colours of the chat window and the chat bubble?’ We are happy to report the answer was always Yes!, but now it’s even easier than ever!

One easy place to change it all!

Customers can now set a custom colour for their chat bubble background colour under settings in the advanced tab of their control panel. Once the colour has been set, the customer will notice that the expanded background behind the chat fields will also carry the same colour theme. This is a much more efficient way for customers to adapt the live chat to text software to match their businesses brand guidelines.

SYNCRO now has the ability to set the colour of the BOX and the bubble in one location:

This is done by changing the one colour field here on the advanced tab.

Other features that make SYNCRO’s customizable live chat software the best in its class

SYNCRO is known for its customizable live chat software, including its popular reseller whitelabel program. That’s because our whitelabel reseller program offers customers the pinnacle of customization for live chat. Whitelabel partners can resell SYNCRO live chat to text messaging software to their own client base. Perhaps, the greatest perk of the Whitelabel reseller program though, is the ability to remove all of the identifiable SYNCRO branding. Whitelabel partners can replace all logos and branding and replace it with their own. This presents customers with a very streamlined option to generate more brand awareness and trust in their business as a leader in technology and consumer engagement.

Are you looking for live chat software that you can customize to suit your businesses needs? Look no further and take SYNCRO for a test drive today – sign up for a free trial of our live chat to text messaging software now!

Well we have done it again! Once again we have heard customer feedback and built in another great addition to our live chat software. We have added the “user viewing data” into our system, meaning the page title of whatever page the user is on when initiating a chat will now be displayed in: the initial SMS chat, email notification, and backend statistics.

How it Works

How this tool works is very quite simple. We are now able to send you the page the user was on when they initiated a chat. This helps to know what they could be inquiring about, such as a real estate listing, or specific product.

Here are all the ways you will be notified of this information:

SMS

Because the main function of SYNCRO is to send you leads via SMS, we had to add this feature to the SMS message sent to you.

Email Notification

We have also added this information to the email notifications that SYNCRO sends you when a chat has been initiated.

Account Backend Leads/Conversations Tab

The page title has also been added to the backend of your SYNCRO account, where all lead information is stored.

How to enable this feature

1. First you’ll need to login to your SYNCRO account.
   
2. Next click on the “My Sites” button located in the top menu.
   
3. Then click the “Manage” button.
   
4. Now click on the “Settings” tab.
   
5. Then click the “Advanced” tab.
   
6. Now scroll down until you see “Include page title of the page being viewed:” and click into the check box.
   
7. Lastly, click the “Save Changes” button at the bottom of thepage.
   

That’s all you need to do!

We are always updating our blog section with any new features we build in, as well as how-to guides, and much more. So make sure to check back here for more information. If you’re looking to signup for SYNCRO, simply click here.

Are you looking to expand your marketing, engage with your customer, create promotions for products or services, and bring in more leads? Well we have the tool for you. Introducing our new SMS Promo Code tool.

How It Works

SMS Promo Code by SYNCRO is a unique word generated by you for use in outside, promotions and marketing. Using inbound SMS text to chat is a great way to increase engagement with your customers and increase conversion and sales.

How to setup your code word

1. First you’ll need to login to your SYNCRO account here https://stable.syncrowebchat.com/user/login
   
2. Click on the “Manage Sites” button at the top.
   
3. Next click on “Manage” button next to the site you wish to edit.
4. Next click on the “Settings” tab.
   
5. Next click on the “Rev. Chat” tab to setup your promo code. Click the “Add New” button to create your first promo code.
   
6. First you’ll add your promo code in the “Reverse Chat ID” field. Then enter the mobile phone number and your greeting text.
   
7. The last step is to fill in your custom “Busy Text” message. If someone tries to initiate a reverse chat while you’re still in a conversation with another person, this message will be sent to her/him.
   
8. Lastly you’ll just need to click the “Save Changes” button.

Here at SYNCRO our wheels are always turning, looking for new things we can integrate into our chat tools for websites, and new features we can add for our customers. If you are looking for a modern live chat software, in this new feature article we are going to be outlining out newest feature…STICKY CHAT!

We have taken our original chat tool and re-skinned it with a brand new modern design. The Sticky Chat mode sticks to the bottom right of the browser window at all times, giving our users a more familiar look and feel to an online chat tool.

It is now easier than ever to change between our classic and modern design, just by a few clicks of your mouse. If you’re a current client and want to switch to the new Sticky Chat version, use our chat tool below to contact us.

Classic vs. Sticky

Here we are going to outline the difference between the 2 styles, so you have a better understanding of the new design.

Let’s first start off by saying the function of the chat tool itself has not changed, the sticky chat tool is mainly aesthetic and works exactly the same as our other chat tool versions.

Click image to enlarge

How It Works

The new Sticky Chat design works and functions exactly like our classic design, just with a new look and feel. To switch to the Sticky Chat you just need to log into your SYNCRO account, click on settings, and scroll down to “Start Mode.” Simply select Sticky Chat from the dropdown and you’re done!

If you are looking for chat tools for websites and a great way to chat with your users on any type of website page or directory, contact SYNCRO or click here to sign up today!

Are you finding that your free live chat for website is working too well, and you’re constantly getting messages during family time or in the middle of the night? Well, have we got a feature for you! With SYNCRO’s Advanced Chat Scheduling, you can disable the chat tool at specific days and time of the day!

How It Works

SYNCRO’s chat scheduling has 2 options. The first option being that you can set the time in which the chat tool shows up on your site. So if you only want the tool on your site during business hours, you just set the time from 9-5.  And if you’re a night owl then just do the opposite. No matter the time of day you can schedule when you are available to chat with users. It’s that simple!

The second option is a new feature we have just added. Here at SYNCRO we always listen to client feedback and strive to build in features we find will be useful for our clients.
You can now also choose the days of the week that the chat tool shows up on the site. You simply enable or disable the checkboxes next to each day of the week, and you’re done! If you have other ideas or improvements you’d like to see built into our software, we are always listening so give us a call, 250-763-9453!

We understand that not everyone is computer savvy, so if you are a current SYNCRO client and are looking to enable this feature, but aren’t comfortable setting it up, give us a call and let us know what days and times you’d like the schedule to reflect.

If you’re looking for free live chat for website and a great way to chat with your users on any type of website page or directory, contact SYNCRO or click here to sign up today!

Are you a large brokerage with many agents? If so, we have the real estate chat tool for you! Here at SYNCRO we know the industry well and are always coming up with new ideas with our clients in mind.

Having an office with many agents allows you to have an Agent on Duty tool, so that your visitors are always able to speak with an agent at any time of day. Even better, with SYNCRO’s agent on duty real estate chat tool, the user can speak with an agent in real time, without having to pick up the phone.

How It Works

Here at SYNCRO we have developed an agent on duty tool that pulls directly from your agent profiles in your SYNCRO account, and when the “Chat Now” button is clicked it pulls up that agent in the SYNCRO popup window.

Scheduling Agents

We have been working within the real estate market with hundreds of clients for many years, and we believe making our software user friendly is very important. So we have built in an extremely user friendly calendar for our agent on duty tool.

All of your agents SYNCRO profiles are displayed on the calendar page in tile format, making it easy for you to just drag and drop agents into the calendar below.

If you need to change the agent on duty for that day, you can easily just click the garbage can icon to remove the current agent, and drag the agent you wish to that date. It’s that simple!

If you’re looking for a real estate chat tool and an agent on duty tool for you real estate website, contact SYNCRO today or click here to sign up! We have many other tools that can help generate leads for both real estate brokerages and agent websites.

All about that choice.

You asked for it and now it’s here. Your customers can now choose whether they want to enter in a phone number or their email address when making initial contact with you using SYNCRO.  The leads will still be stored in your control panel, but the contact data will default to the number or email that your customer entered. If you are still looking to get both pieces of information for a more complete lead, then please visit the Chat Trigger section in your control panel and choose from one of the pre-written statements or create a custom response. Alternatively, we’ve found being uber responsive will open the doors for all the data you need and even better – more conversions.

Notice how the country flag appears to indicate that the user has entered in the correct country and area code for their location and number to match.

Keep your feature requests coming!

Broker reports are broken. See what I did there?  Brrrroooooke – r- n.

As a broker have you ever wondered what to do with your website analytic reports at the end of the month?  You know the one. It tells you how much traffic came to your website, how much of that traffic was robots, where in the world that robot traffic originated and what pages were the robots really enjoying the most?  Some companies have even made some nice accompanying graphics and charts for those stats, you know,  to make them more user friendly. Wheeeeee charts.

So what do you do with that report after you’ve looked at it?  That’s what I thought. Nothing. Because there’s literally not much you can do.  And I won’t say the cat litter box thing that everyone always says here. So, sure they say you can change the content out on your pages and add some more call to action graphics. Oh. And they also say you should blog. Like, blog a lot! All that will definitely help. But what does it help?  Go ahead, say it out loud. Nothing.

Well, sure it helps you get more traffic, but how does it help you add more value to your agents careers? How does traffic give you real insights into what actual consumers want from a listing page, profile or communication?

Remember “that” guy that won the race in Grade 1. Every. single. damn. race. What’s he doing now?  That’s what I thought – who cares. He doesn’t matter either and what we’re kind of saying to you is; you got us, neither do your website statistics as they relate to fervently awaiting monthly traffic reports to see if you’re finally number one for “real estate brokerage that sells houses in X-land”. You have other ways to check this, just in case you eagerly await your stats each month to see which position you’re in. You could Google it yourself. Any time really – day or night.

So what does count? Well, obviously that’s why I’m here. I want to sell you the next shiny thing you didn’t know you needed. A neeeewwwww kind of stat tracker. The SYNCRO Canary Stat Tracker for Brokers. Sounds like a mouthful, but unless the cat’s got your tongue, this means that Canary is going to give you some singingly, sweet stats, and these…these little gems will be the A-ha! kind of stats you’ve been missing. They’re going to make you a broker-super star.  Why?

Because Canary will give you results.  Results that will help your agents – become better agents.

We’re all about giving you real time, real valuable information; like what listing received the most chats and what can we do (aside from building an exact replica of the home getting the most action) to make other listings look like this one to encourage more chats?  Maybe hire the same photographer for all your agents would be a start. Or maybe the listing description needed a longer, more descriptive copywriter. Too many photos? Bad agent mug shot?

There are plenty of stats to sink your teeth into surrounding this stat alone, and there are yet dozens of stats just like these to keep you more efficient and more productive as a real estate Broker.  Like who was the least chattiest agent. What was different about their profile? Is it simply listing volume or can you make adjustments to a more streamlined profile?  Was it something the agent said in his/her messaging that lead to more cancelled chats? Because oh yeah. We do that too. You can view all the chat history that came in each month. This will help you to spot check your valuable agents to ensure that they don’t need any coaching on chat to text etiquette. Coaching they might even get from another Broker looking to poach the hard work and training you’ve already invested, for false promises to greener pastures.

So, sure. You can keep on, keeping on with those boring and kind of useless website traffic stats, or, you can sing like a Canary and get stats on things that really matter for your brokerage.

For a full description of what other stats are provided and how to get them working for you for less than a cup of coffee per agent per month, please SYNCRO us now to arrange a demo.

Personalized photos are now easily created using the IDX/MLS data and SYNCRO.

We’ve just released personalized call to action chat buttons for IDX/MLS enabled websites. Up your chat game and get personal with these dynamic chat buttons. These lovely calls to action are generated on the fly within our software and don’t require any heavy lifting on your part. When we set up your brokerage or banner website with SYNCRO we’ll populate your instance with agents’ photos and mobile numbers and these buttons will appear like magic.

Standard Website Chat Button

Personalized IDX/MLS Button

IDX/MLS WEBSITE WITH PERSONALIZED CALL TO ACTION BUTTON IN LOCATION A.

ENGAGED IDX/MLS WEBSITE WITH PERSONALIZED CALL TO ACTION BUTTON IN LOCATION B

Stay tuned for more engaging innovation next month and as always we love to hear from you.

If you have a suggestion on how to make SYNCRO better for your business please let us know! Our goal is to make SYNCRO the most engaging, easy to use software for real estate and your feedback is invaluable.  Chat with us now, message us on Twitter or leave a comment below.

When’s the last time you updated your contact form? Have you ever really looked all that closely at it since it was casually slipped into your website?  Chances are pretty high that answer will be a resounding, yet sheepish, “No.”

It’s funny how the most important part of a website, how one contacts you to do business, is often the most overlooked.  For good reason. We fret over custom graphics and branded colors and compelling verbiage and we push the limits on design, yet forms get lost in the mix. They’re kind of like a protected habitat that as customers we don’t feel we have the right to challenge developers on.  After all, everyone’s forms look pretty much the same, so why should yours be any different?

Website contact forms are a standardized part of how we do business online, and like all things traditional you generally don’t fix them if they aren’t broke.  But, this is where the problem lies.  Contact forms are broken. Not only are customers increasingly leery of filling out masses of information, but forms themselves have been so neglected and void of innovation that they are simply in existence on almost all websites as a filler.

Let’s look at why a standard contact form processed using email might not be the best way to convert leads on your website:

Toooooo Many!  Forms are typically abandoned due to the sheer volume of fields. Have you ever wanted to ask a simple question and scratched your head because someone is asking you for way too much personal information?  When did it become necessary to know, budget, income and marital status to ask if a home is near accessible public transportation?  Forms that have required fields other than first name and phone OR email are simply too long.

What happens in Vegas stays in Vegas  But what happens when you fill out a contact form could affect your Inbox and SPAM folder forever!  Had a better job been done to protect consumers from SPAM we might be in a different place with forms, but unfortunately too many didn’t protect their data and even more found it lucrative to sell it.  This has left a number of customers reluctant to hand over every piece of personal information before they even have a chance to speak with you face to face and develop a small amount of confidence that they are dealing with a reputable professional on the other end.

No contact  Have you ever filled out a form and then waited. Days. Weeks?  Did you know that after years of working with web developers and really reputable website companies that sometimes, (lots of times too many to count) we would find out that the website contact form on some sites was never tested?  Yep. That means that some clients would go days, weeks and even over a year and would wonder why they weren’t getting leads. Only to find out that no one ever tested where their form was going after the website went live. Humans. They make mistakes. Mistakes that could cost you tens of thousands in commissionable sales! We’ve seen it all from, forms not working in different browsers, forms sending to the wrong email account, broken forms, changed email addresses, you name it – we’ve seen it happen and it hurts your business.

Tooo many! Forms are dead.

So what can you do to make sure that you aren’t losing business?  Here are a few ideas:

Website Chat  Having website chat is huge for your business and conversions. Whether you choose something as innovative as SYCNRO website chat to SMS or you go with a standard PC to PC chat you need to have it.  Chat solves the issues that brands are plagued with on how to do business more effectively and efficiently. Chat increases sales, boosts consumer confidence and decreases your closing time majorly.  If you don’t have chat, you need to have it.

Kill the Snails. Make your contact form intelligent.  Nothing against snails, but they’re not good for business that needs to happen fast.  SYNCRO can change the way that your contact form is being processed. We can make it so that rather than your form getting sent by slow over negotiated email, the data is sent to you via text message.  This will give you the option of engaging with your customer on the spot, or at the least, letting your auto responder send them a quick personalized message back to your website, so that they know you will be reaching out to them as soon as possible.  How’s that for a new twist on an old form?

Testing 1-2-3.  Check your website out at least once a month.  Play with your links and test your forms. It costs you nothing and you never know if and when something can break. So pretend you are a customer and try to contact yourself. Browsers change, hardware changes all of this can have an effect on your website. It’s technology. It’s never going to be perfect!  Take some responsibility for it and subject it to regular testing.

Update your information  Do you have multiple email accounts?  You might want to do an audit and clean those up.  Maybe you have one for your website and one for your data provider, one for social media and one for an ad portal. You shouldn’t.  Get those cleaned up. And make sure you visit your affiliate sites and double check those too. How many of you have a corporate email address listed on your broker’s portal that you have no idea how to check?  Not good. Clean it up and keep it consistent and regularly audit the data you have out there!  People are getting frustrated and giving you a bad name when they can’t reach you through one of the 5 email accounts you have out there.  The same goes for old phone numbers and mobile numbers.

If you’ve read this article and are thinking you need to do some testing and contact form soul searching then we’ve done our job.  You do. If you’re interested in finding out more about forms of the future then by all means, chat with us now. You’ll notice there aren’t too many contact forms on our website 😉