Live chat software for Squarespace – Installation Instructions

Here At SYNCRO Web Chat we developed our live chat software to ensure it works for Squarespace, and all other online website builders.

Some of the website builders out there can be difficult for some people as they’re not familiar with web development, and they may not know where to place embed code. So we have put together a step by step guide on how to easily install SYNCRO into your Squarespace website.

  1. The first thing you’ll want to do is login to your Squarespace account.
    live chat software for squarespace
  2. Next you will see your website under the “Websites” section. You need to hover over your site and click “Edit.”
    live chat software for squarespace
  3. Next you need to click on “Settings” in the left hand menu.
    live chat software for squarespace
  4. Then click on the “Advanced” button in the next left hand menu.
    live chat software for squarespace
  5. In the next menu click on “Code Injection.”
    live chat software for squarespace
  6. Now you need to sign in to your SYNCRO account. We recommend doing this in another tab so that you can keep your Squarespace site open in another.
    Live chat software for weebly
  7. Next click on “My Sites” in the top menu.
    Live chat software for weebly
  8. Next click the “Manage” button.
  9. Now click on the “Settings” tab.
  10. Now click on the “Install” tab. Here is where you need to copy the SYNCRO embed code.
  11. Now go back to your Squarespace “Code Injection” tab and paste the SYNCRO embed code into the “Footer” field.
  12. Once you have pasted the code in, you just need to click the “Save” button located at the top left.
  13. That’s all you have to do! SYNCRO is now working on your Squarespace website.

If you would prefer to watch these steps via video, you can watch the installation video below.

So if you’re looking for a live chat software for Squarespace, or if you need any assistance installing it please don’t hesitate to contact us. If you’re new to SYNCRO click here for a free trial, or here to sign up.

Live chat software for Weebly – Installation Instructions

Here At SYNCRO we developed our live chat software to ensure it works for weebly, and all other website builders. We always want to ensure that our software works with any type of website, whether it be custom websites, themed websites, or websites built on builders like Weebly.

Some of the website builders out there can be confusing for some and users may not know where to place embed code within their site. So we have put together a step by step guide on how to easily install SYNCRO into your Weebly website.

  1. The first thing you’ll want to do is login to your Weebly account.
    Live chat software for weebly
  2. Next click the “Edit Website” button.
    Live chat software for weebly
  3. You will now be taken to the Weebly website editor. From here you will want to click on “Settings” button in the top menu.
    Live chat software for weebly
  4. Next you need to click on the “SEO” tab in the left hand menu.
    Live chat software for weebly
  5. Now you need to sign in to your SYNCRO account. We recommend doing this in another tab so that you can keep your Weebly site open in another.
    Live chat software for weebly
  6. Next click on “My Sites” in the top menu.
    Live chat software for weebly
  7. Next click the “Manage” button.
  8. Now click on the “Settings” tab.
  9. Now click on the “Install” tab. Here is where you need to copy the SYNCRO embed code.
  10. Now go back to your Weebly SEO tab and paste the SYNCRO embed code into the “Footer” field.
  11. Lastly click on the “Save” button.
  12. You are done! SYNCRO is now working on your website.

If following along to a video is more your speed, watch the installation video below.

So if you’re looking for a live chat software for Weebly, or if you need any assistance installing it please don’t hesitate to contact us. If you’re new to SYNCRO click here for a free trial, or here to sign up.

Basic Setup for SYNCRO Groups

If you’re here it’s because you have a made a very smart decision and signed up for our live chat software for groups, locations, departments and more. Here are the steps you need to take to set this feature up.

  1. First you need to login to your SYNCRO account here https://stable.syncrowebchat.com/user/login
    live chat software for groups
  2. Now that you’ve logged in, you’re going to add all of your locations.To do this first click on the “My Site(s)” button in the top menu, then click the “Add New” button.
    live chat software for groups
  3. Enter your “Site Name” which in the case of SYNCRO live chat software for groups, will be the business name of this location.You’ll also need to enter the URL of the website where you will be installing SYNCRO.
  4. You’ll need to fill out the fields on this next page with your contact information (Email address, mobile number, etc.) but for the purpose of efficiently explaining the Groups feature we’re going to skip this step. If you need help though you can always refer to our basic set up guide here.
  5. The first field you’ll need to know about is the “Chat Styles.”

    When someone clicks on the location of their choice the chat window will appear. We have given you 3 different styles to choose from.

    Default
    The first choice is our “Default” aka our OG SYNCRO design. This one’s a bit old school but still one of our most popular. This style opens the chat window right in the center of the users screen.

    live chat software for groups

    Sticky Chat
    Your next choice is the “Sticky Chat” style. This style is by far our most popular style as it has a modern design, and is located at the bottom right of the users screen.

    Sticky Chat (Wide)
    The last style in the dropdown is “Sticky Chat (Wide).” It has the same modern design as the regular Sticky Chat but is slightly wider and is centered in the users screen.

    ADDING ADDRESSES TO GROUPS FOR LOCATIONS

  6. After you’ve selected the style of your chat window, it’s time to add your first locational address. We have made this very easy for you with our GEOLocation technology. All you need to do is fill out the address fields for your location, and click the red “click here” link. Our software will automatically find the location for you.
    live chat software for groups
  7. Lastly, don’t forget to click the blue “Save Changes” button.
  8. Repeat the steps above for each location you would like to add by repeating the above steps.

    CREATING GROUPS

  9. Once you’re done adding all locations you will need to create the group. You can do this by hovering over “My Site(s)” in the top menu, and clicking on “Groups.”
    live chat software for groups
  10. First you’ll want to add your “Group Name.” We suggest calling it something that describes your Group for easy reference.Then click your mouse inside the “Sites” field and you will see a dropdown of all the locations you just setup.Click on one to add the location.

    Repeat this step to add all locations to the Group.

  11. Next enter the “Domains”where you will be installing SYNCRO.

    STYLING THE GROUPS CHAT WINDOW

  12. Next you are going to choose the style of the main popup window for your SYNCRO Groups. It is always best that something like this matches the colors of your site, so we gave our users the option to customize the popup.
    live chat software for groups
    This is an example of what this particular color combination looks like on the website:
    live chat software for groups

    INSTALLATION

    Now that you have completed the setup of your SYNCRO Group, it’s time to install it on your website.

  13. First you’ll need to click on the “Install” button.
  14. Next, copy the embed code that SYNCRO generates for you, and paste it in your website’s code directly before the closing </body> tag. Once that is done go ahead and load up your website, and your SYNCRO Group will appear!