5 Benefits of a Live Chat Tool

These days everyone is using the internet for everything, whether it’s buying an item online or just looking for a specific service. So having a user friendly tool on your site for your customers to get in touch with you is critical. A live chat tool has an amazing impact on both the user and the business. Here are 5 benefits of a live chat tool and what it can do for your business.

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Users love it

Studies and statistics are now showing that these days more and more people are responding positively to a chat tool on a website, and people actually prefer it over the phone and email. It gives the customer the ability to speak with someone in real-time and get the information quickly, which everyone prefers. It also allows them to review the conversation they have had with the rep, which is something you can’t do from a phone call.

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Efficiency is Key

Speaking with a customer on the phone is still great for customer service, but it has one major down fall, each representative can only speak with one person at a time. With a live chat tool, the sales or customer service rep can speak will multiple people at a time, allowing them to meet all of their customer’s needs.

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Building Customer Trust

Everyone is different, and while some people may prefer phone or email, having the option of live chat also adds to the options you give the customer on your website. When you have this, customers feel you are more responsive and attentive, which leads the customer to build trust in your service.

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Open 24/7

Most businesses are only open for specific hours and days of the week. A live chat tool allows you to stay open and available for your customers for longer hours during the day and on weekends. Some people may not have the time during the day as they are also working, and having the chat available around their schedule shows that you care about their business.

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Surpass the Competition

The last, but definitely not least, benefit in this list is what a chat tool can do to boost you past the competition. Do some research on your competition, see what they’re doing to interact with their customers. Having a chat tool on your website allows you to have a leg up, and interact with a customer in a way your competition can’t. The user will always pick the company/website that gives them the best service available.

These are just a few of the many, many benefits of a website chat tool can benefit your business, contact SYNCRO to find our more today!

Why website chat for real estate is essential for your business

When it comes to generating leads on your website, a live chat tool is one of the best solutions available. If you have a chat tool on your website, especially one that allows you to text back to your visitors, it gives the user the ability to speak to you in real-time, and not having to wait for a response to a form submission, and you don’t need to sit in front of your computer!

A chat tool not only engages you with the user right away, it also allows you to build your client database for potential follow ups in the future.

Here are some tips on why you need a chat tool for real estate on your website:

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First Contact

In this day and age where the internet is everything, most people are using their laptops, tables, and phones to look at their real estate needs. Your website may tell them everything about you or your listings, but the user is always going to have more questions and will want answers fast. If they don’t get those answers quickly they are more likely to move onto another agent, which is why you need a real estate chat tool. Be the first one they contact, and the last.

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Day or Night

Many clients are hesitant to contact you after business hours via phone, and may not want to wait for you to replay to a contact form submission. Chat tools for websites give the user the option to contact you in real-time, and they will feel much more comfortable doing so. Also make sure your chat tool has scheduling options, so that you can set when the tool will show up on your website. Read more about our options here.

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Time is of the essence

Agents can spend hours going back and forth via email, or even in a long phone conversation trying to figure out what their client, or potential client, is looking for. With our real estate chat tool you can find out the exact URL the visitor is vowing when they initiate the chat. This will let you know what information they may be contacting you about, especially if they’re contacting you directly from a listing.

Those are just a few of the reasons why you need a real estate chat tool on your website. For more information on how you can increase your SMS leads for real estate, contact SYNCRO today!