online chat software

Don’t Text and Drive. Chat Trigger Will Save your Life and your Leads.

There’s a lot of things we love about texting. It’s instant, it’s easy, quick, anonymous and it generally makes life easier.

The one major downfall about texting isn’t the guesswork of trying to figure out the tone of the conversation as it unfolds or analyzing response time from friends trying to discern whether or not they’re ignoring you or just for real busy, but is certainly more serious than ego and affects every human on this planet.  It’s the doi-yoi’s out there that still think texting and driving is cool. The dumb dumbs that think not texting and driving doesn’t apply to them, because somehow they’ve mastered mad texting skills that absolve them from this dangerous form of multitasking.

If you’re one of these “cool” humans that are still “too busy” to put down your phone whilst in your vehicle then maybe we can convince you to change with our Chat Trigger feature.

With Chat Trigger you can still capture all the details of your received messages via text message and email and our system will also instantly notify the sender on your behalf that you’ve received their message and you’ll respond when you are able to do so.

chat trigger

This nifty form of immediate automatic response will not only satiate the message sender for the time being, but will also quash your anxiety to provide an instant response.

Let’s face it, not only is it dangerous to respond to texts, emails and non bluetoothed calls and in some places (why not all?) illegal, but it’s also not necessary to be that on the ball!  Think about what we did before the advent of mobile devices and understand that no response is more important than your own life or the lives of others out there on the road.

However, if you want people to know you’re not being anti-social, and haven’t dropped into the realm of no signal-ville then hook SYNCRO up to your website and give them a something to chew on until you can safely send back your response. Safety first kids.  SYNCRO has your back.

BCIC Success Story

SYNCRO was recently featured in a BCIC (British Columbia Innovation Council) success story post on their website.  We’re always thankful for a shout out from our peers and we’ve never been shy to point fingers at our favorite BC Technology Accelerator, Accelerate Okanagan, for all the help they’ve thrown our way. Great mentors, advisers and members of the business community across Canada have helped to keep us on track with our goals and the future has never looked brighter!

Check out the full article and other BC success stories over on BCIC’s website http://www.bcic.ca/success-stories/2015/syncro-web-chat-makes-connecting-easy-for-real-estate-agents

 

Website Live Chat. Does it affect the loading speed of your website?

We’re myth busting around the SYNCRO office today, with a neat little DIY article on website speed and how to benchmark your personal website before and after your SYNCRO install.

We live in an on demand world and waiting for a website to load isn’t part of our instant gratification vocabulary, so obviously why wouldn’t you want your website to be lightning fast?  Unfortunately, there are actually lots of reasons as to why it could be bogged down and more often than not they are things left to the control of your web developer, ISP or server host.

It likely won’t be the addition of a quality application such as SYNCRO or another live website chat solution that would cause the bottleneck to your website load time. We know this because we make a concerted effort to build “good” software and we also test and measure everything we do, because nerds like to know that stuff and we definitely have our fair share of those guys kicking around this office. So how can you take this little test on your own? It’s simple. With the help of Google.

We encourage you to visit Google’s handy little developers page called Page Speed Insights https://developers.google.com/speed/pagespeed/insights/ All you’ll need to know is your domain name and how to type and you’ll have the results of your page load time in mere moments.

For anyone who is concerned about website load time and how a tool like SYNCRO might affect how fast your site loads up on both a mobile device and a desktop computer we encourage you to visit Google’s Page Speed Insights page and do a test before SYNCRO is added to your website and then do the exact same test after the embed code has been added. It’s just that simple to find out the truth in your load time woes.

If you don’t want to use your site as a guinea pig, we totally understand (we’re against animal testing too) so we’ve given you an example below.

Take a look and let us know in the comments what kind of results you guys are pulling in.

desktop-out

This is a typical website using SYNCRO to field live chat to text message leads.  Before we put SYNCRO into the website we did a speed test using Google’s developer tools and you can see that the website scores 69/100 on a desktop computer.

desktop-in

And here’s the same website a few moments later with SYNCRO now added into the mix.   The site now scores one point less in the speed test with a 68/100.  As you can see the difference is negligible and it is very unlikely that most humans would notice the difference in speed.

We have also included the same results for the same website but using a mobile. The same results were achieved, with a 59/100 score for the website without SYNCRO and a 58/100 with SYNCRO installed. Again, the install caused a very insignificant difference.

mobile-outmobile-in

This difference is expected but nothing that is going to significantly reduce the load time on your website.  And that friends, is a very simple DIY speed test you can perform on your website.  I think Martha would be proud. That’s a good thing.