Live Chat Software How-to: – Powerlinks

Whether you are new to SYNCRO or an existing client, you may not know of the amazing feature we call Powerlinks. With a basic SYNCRO install the chat window shows up either in the middle or your screen or minimized to the bottom right, but with Powerlinks you can add a text link or image link anywhere on the site to call up the chat tool.

If you’re looking for a modern live chat software, in this article we are going to explain how you can easily integrate the 2 types of Powerlinks.

Text Link

The Text Link Powerlink is exactly how it sounds, it is just a selected piece of text that is setup to open the chat tool. For example you can have it read something like “Click here to chat with us now” and when clicked, the chat tool opens.

Graphic Link

A Graphic Link is a bit more complicated, but just as easy to setup. The Graphic Link is a specified image that you have set to open the chat tool when clicked. Just like the text link, you can place this anywhere in your site.

How-to

Here we are going to walk you through the simple steps of setting up one of these 2 types of Powerlinks. Before we get started you want to make sure you have installed your main SYNCRO account’s embed code put immediately before your closing </body> tag.

Example:
<script>var syncrowebchat = { shortname: “syncro-account-shortname” };</script>
<script src=”https://stable.syncrowebchat.com/js/v2/embed.js”></script>
<div id=”syncro-webchat”></div>

1. The first thing you will need to do is login to your SYNCRO account here https://stable.syncrowebchat.com/user/login

2. Once you have logged in click on the “MySite(s)” button in the top menu.
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3. Next click on the “Settings” tab, then click the “Powerlinks” tab.
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4. Click the “Add New” button.
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5. In the “Type” field dropdown select either Text or Graphic.

6. If you are selecting “Graphic” this is where you upload the image.

7. Next add some text into the “Alt Text” and Call Action Title.” Something like “Chat with us now” will work just fine.

8. Next enter the “Description.” A good example would be “SYNCRO will connect you with a real person so you can get what you want instantly!”

9. Once you have done all that, click on the “Save Changes” button.

10. You will now be directed to a page that shows all of your current Powerlinks. You will notice that the list also states what type of Powerlink has been setup. To grab your code click on the “Manage” button.

11. To add your text or graphic link simply copy the link provided below the “PowerLink Embed Code for Above Ad” title, and paste it directly into your website text or code.

12. You are done!

If you’re looking for online chat software or any more of our amazing, contact SYNCRO today!

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Modern Live Chat Software Feature – Sticky Chat

Here at SYNCRO our wheels are always turning, looking for new things we can integrate into our software, and new features we can add for our customers. If you’re looking for a modern live chat software, in this new feature article we are going to be outlining out newest feature…STICKY CHAT!

We have taken our original chat tool and re-skinned it with a brand new modern design. The Sticky Chat mode sticks to the bottom right of the browser window at all times, giving our users a more familiar look and feel to an online chat tool.

It is now easier than ever to change between our classic and modern design, just by a few clicks of your mouse.

Classic vs. Sticky

Here we are going to outline the difference between the 2 styles, so you have a better understanding of the new design.

Let’s first start off by saying the function of the chat tool itself has not changed, the sticky chat tool is mainly aesthetic.


Click image to enlarge

How It Works

The new Sticky Chat design works and functions exactly like our classic design, just with a new look and feel. To switch to the Sticky Chat you just need to log into your SYNCRO account, click on settings, and scroll down to “Start Mode.” Simply select Sticky Chat from the dropdown and you’re done!


If you’re looking for online chat software and a great way to chat with your users on any type of website page or directory, contact SYNCRO today!

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New Online Chat Software Feature – Advanced Chat Scheduling

Are you finding that your online chat software is working too well, and you’re constantly getting messages during family time or in the middle of the night? Well, have we got a feature for you! With SYNCRO’s Advanced Chat Scheduling, you can disable the chat tool at specific times, and more!

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How It Works

SYNCRO’s chat scheduling has 2 options. The first option being that you can set the time in which the chat tool shows up on your site. So if you only want the tool on your site during business hours, you just set the time from 9-5. It’s that simple!

The second option is a new feature we have just added. Here at SYNCRO we always listen to client feedback and strive to build in features we find will be useful for our clients.
You can now also choose the days of the week that the chat tool shows up on the site. You simply enable or disable the checkboxes next to each day of the week, and you’re done!

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If you’re looking for online chat software and a great way to chat with your users on any type of website page or directory, contact SYNCRO today!