Website Live Chat -> Mobile Phone

Visitors can send a message to the website owner via SMS, and the website owner can respond from their SMS.  Total anonymity regarding your cell number as it is never revealed unless you want it to be.

  • Embed in seconds and start chatting.
  • No apps to download, and nothing new to learn.
  • Uses SMS to drive the chat.
  • Lots of cool features.
  • Works with any site.

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Website TextMeTab™ -> Mobile Phone

Visitors can send a message to the website owners phone.   The owner can respond to the visitor’s cell number.

  • Allows the website visitor to take the chat to their mobile.
  • Installs in seconds.
  • Works on any website.
  • Set location of tab.

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PowerForms™

Leads getting lost or buried in a thousand emails?   Our contact forms that are sent via SMS, as well as email, and then stored in the SYNCRO CRM for ultra redundancy.

  • Never miss a lead again.
  • Coalesce all leads into one location.
  • Contact requests are sent via text.
  • Cut and paste code.
  • Installs in seconds.

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Built in Autoresponders

AI built in to respond on the customer’s behalf for a number of different triggers.

  • Make sure your lead does not leave, even if you need a few seconds to respond to a chat.
  • Capture data without the user even knowing you are not chatting.
  • Setup multiple response techniques to ensure your leads are engaged properly.
  • Easy to setup.

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Chat Scheduling

So you have a life right?   Set your chat to only be visible when you want it to be engaged.

  • Easy to configure calendar.
  • Set when you want your chat visible.

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Chat Box Customization

You definitely want your chat software to blend into your site’s brand.   SYNCRO has lots of cool features to adjust the chat box style, fonts and CTA’s.

  • Change all colours in the chat box.
  • Easily edit all text and CTA language in the box / tabs.
  • Animated pop up to get attention of user.
  • Engaged mode (middle of screen load) or minimized mode (loaded minimized at bottom of the screen).

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Website Integration

We offer free onboarding.   If you are having any problems, just reach out and we will assist at no cost.

  • Simple one line of code to embed.
  • Works with any website.

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SYNCRO Agent on Duty Tool

Have a specific agent that you want to take the chat on Wednesday’s only?   With the SYNCRO agent on duty tool you can pre-schedule who you want to be on duty for live chat.

  • Schedule your chat software to have specific agents on duty each day.
  • Simple calendar to pick the days the agent is on duty.
  • Simple embed code.

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SYNCRO Chat Bubble WordPress Shortcode

Use custom graphics, links, animations and more to call up the SYNCRO chat box.

  • Incredibly powerful API
  • Call up the chat box from a graphic, link, video or animation.

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SYNCRO Powerlinks

Call your chat up from any graphic, textual link, video or JS call.    Customize the chat box dynamically on the fly with a powerful API that allows you to populate information from dynamic data sources.

  • Powerful API
  • Dynamic data population of the chat box.
  • Control the data your users seeing through custom programming on the fly.
  • Call the chat box up from virtually element on your site.

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SYNCRO Chat Rollover

A chat comes in and you are unable to take it – now what?     With the chat roll over, we can easily send the chat to another person’s phone, so they can pick up the slack.

  • Roll the chat to another person to ensure your chat is connected.
  • Setup a roll over agent in seconds.
  • Intelligent chat routing.
  • Setup in seconds.

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SYNCRO Group Send

Do you have a team of people you want the chat sent to?  Awesome, we can do that.   With our group send chat feature, we send to multiple users at once, and the first person to answer the chat takes it.   Provide amazing customer service from anywhere, but the office!

  • Send a chat to multiple people at once.
  • Instant responses.
  • All other agents to follow along in the conversation.
  • Add users in seconds.

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SYNCRO Chat Trigger

Create detailed auto-responses that guide your user down a branch of logical scenarios in case you cannot answer a chat request, ultimately allowing the data collection of your lead so you can follow up when you are ready.

  • Intelligent chat auto responses.
  • Simple hello and goodbye logical branches.
  • 500x smarter than a standard contact form.

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SYNCRO Statistics

Get basic insights into who is texting, chatting, emailing, calling and submitting contact forms all in one location.

  • Track click to calls.
  • Track emails sent.
  • Track total chats.
  • Track texting requests.
  • Track form submissions.

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PC to PC Chat

Visitors can send use a standard chat tool that allows you to chat via your PC computer.

  • Initiate chats from your location.
  • Simple easy to use chat window.
  • PC to PC chat software.

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