Live Chat Software How-to: – Powerlinks

Whether you are new to SYNCRO or an existing client, you may not know of the amazing feature we call Powerlinks. With a basic SYNCRO install the chat window shows up either in the middle or your screen or minimized to the bottom right, but with Powerlinks you can add a text link or image link anywhere on the site to call up the chat tool.

If you’re looking for a modern live chat software, in this article we are going to explain how you can easily integrate the 2 types of Powerlinks.

Text Link

The Text Link Powerlink is exactly how it sounds, it is just a selected piece of text that is setup to open the chat tool. For example you can have it read something like “Click here to chat with us now” and when clicked, the chat tool opens.

Graphic Link

A Graphic Link is a bit more complicated, but just as easy to setup. The Graphic Link is a specified image that you have set to open the chat tool when clicked. Just like the text link, you can place this anywhere in your site.

How-to

Here we are going to walk you through the simple steps of setting up one of these 2 types of Powerlinks. Before we get started you want to make sure you have installed your main SYNCRO account’s embed code put immediately before your closing </body> tag.

Example:
<script>var syncrowebchat = { shortname: “syncro-account-shortname” };</script>
<script src=”https://stable.syncrowebchat.com/js/v2/embed.js”></script>
<div id=”syncro-webchat”></div>

1. The first thing you will need to do is login to your SYNCRO account here https://stable.syncrowebchat.com/user/login

2. Once you have logged in click on the “MySite(s)” button in the top menu.
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3. Next click on the “Settings” tab, then click the “Powerlinks” tab.
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4. Click the “Add New” button.
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5. In the “Type” field dropdown select either Text or Graphic.

6. If you are selecting “Graphic” this is where you upload the image.

7. Next add some text into the “Alt Text” and Call Action Title.” Something like “Chat with us now” will work just fine.

8. Next enter the “Description.” A good example would be “SYNCRO will connect you with a real person so you can get what you want instantly!”

9. Once you have done all that, click on the “Save Changes” button.

10. You will now be directed to a page that shows all of your current Powerlinks. You will notice that the list also states what type of Powerlink has been setup. To grab your code click on the “Manage” button.

11. To add your text or graphic link simply copy the link provided below the “PowerLink Embed Code for Above Ad” title, and paste it directly into your website text or code.

12. You are done!

If you’re looking for online chat software or any more of our amazing, contact SYNCRO today!

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Modern Live Chat Software Feature – Sticky Chat

Here at SYNCRO our wheels are always turning, looking for new things we can integrate into our software, and new features we can add for our customers. If you’re looking for a modern live chat software, in this new feature article we are going to be outlining out newest feature…STICKY CHAT!

We have taken our original chat tool and re-skinned it with a brand new modern design. The Sticky Chat mode sticks to the bottom right of the browser window at all times, giving our users a more familiar look and feel to an online chat tool.

It is now easier than ever to change between our classic and modern design, just by a few clicks of your mouse.

Classic vs. Sticky

Here we are going to outline the difference between the 2 styles, so you have a better understanding of the new design.

Let’s first start off by saying the function of the chat tool itself has not changed, the sticky chat tool is mainly aesthetic.


Click image to enlarge

How It Works

The new Sticky Chat design works and functions exactly like our classic design, just with a new look and feel. To switch to the Sticky Chat you just need to log into your SYNCRO account, click on settings, and scroll down to “Start Mode.” Simply select Sticky Chat from the dropdown and you’re done!


If you’re looking for online chat software and a great way to chat with your users on any type of website page or directory, contact SYNCRO today!

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New Online Chat Software Feature – Advanced Chat Scheduling

Are you finding that your online chat software is working too well, and you’re constantly getting messages during family time or in the middle of the night? Well, have we got a feature for you! With SYNCRO’s Advanced Chat Scheduling, you can disable the chat tool at specific times, and more!

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How It Works

SYNCRO’s chat scheduling has 2 options. The first option being that you can set the time in which the chat tool shows up on your site. So if you only want the tool on your site during business hours, you just set the time from 9-5. It’s that simple!

The second option is a new feature we have just added. Here at SYNCRO we always listen to client feedback and strive to build in features we find will be useful for our clients.
You can now also choose the days of the week that the chat tool shows up on the site. You simply enable or disable the checkboxes next to each day of the week, and you’re done!

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If you’re looking for online chat software and a great way to chat with your users on any type of website page or directory, contact SYNCRO today!

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Get Massive Leads for Your Website Using this Simple Tool

Capturing and nurturing new leads from your website is a very common problem with virtually 99% of all websites on the planet. Here at SYNCRO we have developed a tool that will help you to potentially convert every single person that visits your website into a lead. Increase your sales, by using SYNCRO now.

Our lead conversion, live chat software uses SMS to deliver the message to your sales people allowing them to stay on the go and do what they do best -SELL.

Not only does our chat software send the message directly to your phone via SMS it has intelligence built in, in case you miss the chat request. I am going to outline a few of the features below that make our service unique and will help you convert more sales – best of all you can try it totally free with no commitment and we even help you to install it on your website.

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How live chat to SMS works

SYNCRO bridges the gap between standard live website chat software and SMS, by sending the conversation directly to your cell phone via text message. You no longer need to be sitting at your desk to talk to your customers. SYNCRO works on all mobile phones and best of all you do not need to download any apps or software for it to work. Setup is done in seconds, and all that is needed is your phone number to send the chat to.

What happens if I miss the chat

We at SYNCRO understand that with the hustle and bustle of life, you aren’t always able to respond to text messages right away, but don’t worry we’ve got you covered. We have developed intelligence and logic tools to make sure that your customers aren’t left waiting for you to respond.

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Chat Trigger
Our chat trigger setting allows you to setup an autoresponder, in case you are unable to get to the chat within the specified amount of time you have set in the setting. We have a few auto-generated responses you can choose from, but we also gave you the ability to set one with a more human response, such as:

“Hi Steve, I have received your chat request, please give me a few moments to respond. If I don’t respond within 60 seconds, I am currently driving. Please leave me your phone number and I will get back to you as soon as I am stopped.”

This custom message allows the auto-response to sound a bit more human, and not auto-generated. It typically results in the user feeling more comfortable that you have responded, and they will leave their contact details for you to follow up with them when you are ready. 1000x times better than a standard contact form, which most chat tools employ when you are online.

To setup the Chat Trigger you just need to follow these easy steps:

1. The first thing you will need to do is login to your SYNCRO account here https://stable.syncrowebchat.com/user/login

2. Once you have logged in click on the “MySite(s)” button in the top menu.
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3. Next click on the “Settings” tab, then click the “Chat Trigger” tab.

4. Next you’ll want to enable the Chat Trigger and set the number of seconds to wait for your response via SMS, before the system display the auto response text to visitor.

5. The next step is to choose the message you would like sent on your behalf. You can choose from one of our pre-written messages, and write your own.

6. Lastly, you can also set an automated Goodbye Text.

7. Once you have done all that, click on the “Save Changes” button.

 

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Chat Rollover
If you have a business partner or another sales person, you can also use the Chat Rollover feature. The Chat Rollover setting allows you to set another name and phone number to receive the messages, if you are unable to get to the phone. You can set the amount of time the software takes to switch to the rollover number, so that you still have the option to answer the message. But if you can’t, there’s someone else there who can. This feature is unique to SYNCRO and allows small teams to engage quickly with live chat request, improving the overall experience of every customer that comes to your website.

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Group Send
If you have multiple partners or employees that you would like to receive the messages, then you can try using the Group Send option. The Group Send feature allows you to have multiple agents receive the chat requests all at once. The first person to respond now takes over the conversation. This option is great as it makes sure that your customer never has to wait, as there is always someone there!

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Can I customize SYNCRO to match my branding?
Before SYCNRO was even a lightbulb in our heads, we were and still are, a web development company and marketing agency. We understand the importance of your brand and keeping it consistent, so we developed the ability to completely customize the look of the SYNCRO online chat tool to match the look of your website. Visit our Latest Features page to see this, and all our amazing features in action.

What else does your software do?

Now that you have a bit of an understanding of what our online chat software can do, you may be wondering what else we have in store for you.

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Keep track of leads in one location
We understand how infuriating it can be when you’ve misplaced someone’s contact information. So we’ve made sure that all leads through SYNCRO are stored and easily accessible in your SYNCRO account. All chat conversations are stored in the “Leads/Conversations” tab in your account.

Did we also mention that SYNCRO has the ability to create a contact form to place on your website? Well we do! By clicking on the “PowerForms” tab you have the ability to create a contact form and embed it into your website, with just one small line of code. The leads from your contact form are also stored in your backend, in the same spot as the chat leads! This means ALL of your leads are stored in one convenient place. No more spending time sifting through past emails, or the garbage can, looking for the info you have lost.

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Stat Tracking
Understanding where your leads are coming from is huge for your business, so we have given you the ability to track your chats, emails, phone calls and more. SYNCRO’s real time stat tracking allows you to get a better sense of how users are contacting you, and using that information in the future to build better lead generation strategies on your website. You can even use SYNCRO as an outbound sales tool, just ask us how!

If you’re serious about lead generation and sales conversions from your website, our website chat software is the way to go. So what are you waiting for? Contact us at SYNCRO live chat to text today at 877-762-9453, or better yet go to our website https://syncrowebchat.com/ and start up a chat with us! We’d be glad to chat with you, and get you started on the best decision you can make for your business.

New Feature – Agent on Duty Tool

Are you a large brokerage with many agents? Having an office with many agents allows you to have an Agent on Duty tool, so that your visitors are always able to speak with an agent. Even better, with SYNCRO’s agent on duty live chat for real estate brokerage website tool, the user can speak with an agent in real time, without having to pick up the phone.

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How It Works

Here at SYNCRO we have developed an agent on duty tool that pulls directly from your agent profiles in your SYNCRO account, and when the “Chat Now” button is clicked it pulls up that agent in the SYNCRO popup window.

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Scheduling Agents

We believe making our software user friendly is very important. So we have built in an extremely to user friendly calendar for our agent on duty tool.

All of your agents SYNCRO profiles are displayed on the calendar page in tile format, making it easy for you to just drag and drop agents into the calendar below.

If you need to change the agent on duty for that day, you can easily just click the garbage can icon to remove the current agent, and drag the agent you wish to that date.

If you’re looking for a live chat for real estate website tool and an agent on duty tool, for you real estate website, contact SYNCRO today!