Is it possible to customize the location of the TXT/SMS tab? Absolutely! Read on to find out how.

SYNCRO’s TXT/SMS feature provides people visiting your website the ability to send you an SMS. 

Receiving contact requests, and leads through SMS is one of the most important  communication channels you can have open within your website.   The instantaneous communication afforded through SMS is one that is unique, and provides you with an advantage over your competition.  

Default Setup

When enabled our text tab can be positioned in 4 quadrants on a website: top left, top right, bottom left, and bottom right (example below shown in desktop, in bottom left).

Default Location SMS/TXT tab SYNCRO

Customized Setup

If you want to customize the location of the text tab, it can be done quite easily with a few lines of CSS.    You can adjust the location of the tab globally so that all pages carry the new location, or you can inline style the adjustment on the page you wish to adjust.   For example, adding the following lines of code with change the orientation of the tab, and the location in mobile devices only:

 @media only screen and (max-width: 600px) {
.syncro-text-widget-trigger {
padding-top: 5px !important;
left: 140.5px !important;
top: 158px !important;
transform: rotate(0deg) !important;
position: absolute !important;
}
}

The output on the mobile device is as follows:

Customized SMS/TXT Tab Location

The possibilities are endless, but if you have any questions about how to integrate SYNCRO into your website, please contact us.

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Did you accidentally block SYNCRO’s phone number, and can no longer receive messages?

Follow these easy steps to unblock a phone number that has been marked as spammy in your phone’s messaging app.

The first step is to identify if you are an Apple (iMessage) user or an Android (Message) user. Once you know this simply follow the instructions below to unblock the SYNCRO phone number to start receiving your online chat leads via SMS.

ANDROID

  1.  Open the Messaging app called Messages Messages App SYNCRO
  2.  Tap More options More and then Spam & blocked.
  3.  Select the contact from the list. This is the phone number that SYNCRO uses to send you the message:
    +1 (587) 317 1881 OR +1 (778) 588-9305 . If you are not a customer in North America, please contact us to help identify your number.
  4.  Tap unblock .
    – Otherwise, tap Back Back Arrow

Tip: When you unblock a contact, the spam report is removed and the conversation moves back to the Home screen.

APPLE

  1.  Open the Settings app.
  2.  Tap “Phone.”
  3.  Tap “Call Blocking & Identification.” You will see a list of all the phone numbers you’ve blocked on your iPhone.
  4.  Swipe the SYNCRO sending number you want to unblock to the left and then tap “Unblock.”. The two standard numbers SYNCRO sends from are: +1 (587) 317 1881 OR +1 (778) 588-9305 . If you are not a customer in North America, please contact us to help identify your number.
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