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Have you ever had a chat come in and a user has asked a question about a specific product, real estate listing, etc.  but you’re not sure what page the user is on, or what they’re referring to? Well we’ve got you covered! Here are 3 quick steps on how you can check this on both desktop and mobile.

Desktop/Laptop

1. The first thing you’ll need to do is login to your SYNCRO account https://stable.syncrowebchat.com/user/login. To make this easier on yourself we suggest adding this link as a bookmark in your browser so you don’t forget it.
   
2. You will be taken to the dashboard of your account where you will see the most recent interactions. Simply click on the site name from the conversation you wish to check. In this instance the site name is “Kevin Testing.”
   
3. You will now see a history of the interactions/conversations you have had with users. Find the conversation you are looking for and click the “View” button.
   

You will now see all of the information from the chat and what you’re looking for here is the “Page being viewed at time of chat” field.

Mobile

1. The first thing you’ll need to do is login to your SYNCRO account https://stable.syncrowebchat.com/user/login. To make this easier on yourself we suggest adding this link as a bookmark in your browser so you don’t forget it.
   
2. You will be taken to the dashboard of your account, scroll down on your mobile device to see the most recent interactions. Simply click on the site name from the conversation you wish to check. In this instance the site name is “Kevin Testing.”
   
3. You will now see a history of the interactions/conversations you have had with users. Find the conversation you are looking for and click the “View” button.
   

You will now see all of the information from the chat and what you’re looking for here is the “Page being viewed at time of chat” field.

That’s all you need to do! Now you’ll be able to help out the user more efficiently knowing exactly what they’re looking for.

At SYNCRO we understand the importance of keeping a database of your leads and customer information, so it was a no brainer to have all leads stored in one convenient place. Here is a quicvk guide on where you cand find this information.

1. First you’ll need to login to your SYNCRO account. (This can be done on your desktop computer or tablet/mobile device).
   
2. Next click on the “My Sites” button located in the top menu.
   
3. Then click the “Manage” button.
   
4. Now click on the “Leads/Conversations” tab.
   
5. You will then be taken to the dashboard of your leads that is broken up into 3 sections: Messages (chat requests), Text Messages (texts sent through the “Text Me Tab” tool), and PowerForm Entries (the contact form you have built through SYNCRO).To view all of the details of a particular chat request/conversation, simply click on the “View” button next to the chat you wish to view.
   
6. Here you will see the message details such as the date and time, user name, email/phone number, the page the user viewing when they initiated the chat, and more. Below the message details you will also see all messages that took place during the conversation.
   
7. That is all you need to do!

We are always updating our blog with the latest features, how-to guides, and much more. SO make sure to check back here for more information. If you’re looking to signup for SYNCRO, simply click here.