How to Generate the SYNCRO Live Chat to Text Message Embed Code

Generating the live chat to text message embed code is as easy as 1-2-3.

When you sign up for a SYNCRO account you will automatically be presented with a step by step set up wizard to guide you through how to install the embed code to enable live chat to text on your website.

However, if you already have an account with us and are looking to manually generate embed code for your website you can also follow these two steps:

1.) Login to your SYNCRO account http://stable.syncrowebchat.com/user/login 

2.) Find and click the ‘Manage Sites’ tab. Click ‘Add New’. From here you will be able to add the website URL where you will be installing SYNCRO and generate the embed code that is required to set up your live chat to text message widget.

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3.) If you have any issues with your install please let our team know by either SYNCRO’ing with us or sending over an email to support@syncrowebchat.com and we’ll be happy to help you get on your way!

Website Live Chat. Does it affect the loading speed of your website?

We’re myth busting around the SYNCRO office today, with a neat little DIY article on website speed and how to benchmark your personal website before and after your SYNCRO install.

We live in an on demand world and waiting for a website to load isn’t part of our instant gratification vocabulary, so obviously why wouldn’t you want your website to be lightning fast?  Unfortunately, there are actually lots of reasons as to why it could be bogged down and more often than not they are things left to the control of your web developer, ISP or server host.

It likely won’t be the addition of a quality application such as SYNCRO or another live website chat solution that would cause the bottleneck to your website load time. We know this because we make a concerted effort to build “good” software and we also test and measure everything we do, because nerds like to know that stuff and we definitely have our fair share of those guys kicking around this office. So how can you take this little test on your own? It’s simple. With the help of Google.

We encourage you to visit Google’s handy little developers page called Page Speed Insights https://developers.google.com/speed/pagespeed/insights/ All you’ll need to know is your domain name and how to type and you’ll have the results of your page load time in mere moments.

For anyone who is concerned about website load time and how a tool like SYNCRO might affect how fast your site loads up on both a mobile device and a desktop computer we encourage you to visit Google’s Page Speed Insights page and do a test before SYNCRO is added to your website and then do the exact same test after the embed code has been added. It’s just that simple to find out the truth in your load time woes.

If you don’t want to use your site as a guinea pig, we totally understand (we’re against animal testing too) so we’ve given you an example below.

Take a look and let us know in the comments what kind of results you guys are pulling in.

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This is a typical website using SYNCRO to field live chat to text message leads.  Before we put SYNCRO into the website we did a speed test using Google’s developer tools and you can see that the website scores 69/100 on a desktop computer.

desktop-in

And here’s the same website a few moments later with SYNCRO now added into the mix.   The site now scores one point less in the speed test with a 68/100.  As you can see the difference is negligible and it is very unlikely that most humans would notice the difference in speed.

We have also included the same results for the same website but using a mobile. The same results were achieved, with a 59/100 score for the website without SYNCRO and a 58/100 with SYNCRO installed. Again, the install caused a very insignificant difference.

mobile-outmobile-in

This difference is expected but nothing that is going to significantly reduce the load time on your website.  And that friends, is a very simple DIY speed test you can perform on your website.  I think Martha would be proud. That’s a good thing.

 

How to Integrate SYNCRO :: A Walk in the Park :: Part 3

Part 3 in our integration point series.

How to integrate SYNCRO into a brokerage or corporate level website using Powerlinks.

We’ve talked about Powerlinks a little bit here and there, but these beauties really put the power into your online interactions.

Powerlinks can change a simple link, form, button or advertisement into an instant communication and lead conversion machine.

When a user clicks on a call to action with a Powerlink embedded behind it, they won’t just get an email pop up or a website contact form to fill out where they’ll have to wait hours for someone to take notice and respond. Instead they’ll be presented with a chat dialogue box where they can instantly engage with you in real time and get real answers from the only person who knows it like it is…you!  Take a look at how we made a typical button that would normally send you over to a contact form instantly interactive below:

powerlinks-disengaged powerlinks-engaged

Why make your clients, who are craving instant answers, wait. With Powerlinks you don’t have to.

We can call up the chat window from any graphic, link, or form within your website. That lead will be sent to you at the precise moment in time that it’s hot. They don’t come fresher than Powerlinks leads.

If you’re interested in Powerlinks for your website, you’ll need to schedule some time with us to set them up for you. Again, our set up is free of charge and you are only ever charged when your legitimate lead comes through. It’s win for you. Win for your clients and win for technology that makes your website more human.

That concludes our Real Estate installation points. Let us know if we’ve missed something or you have other ideas to improve. We’re always listening!

Did you miss Part 1? Or Part 2?

 

How to integrate SYNCRO :: A Walk in the Park :: Pt. 2

Part 2 in our integration point series.

How to integrate SYNCRO into a brokerage or corporate level website.

We have the capability of integrating SYNCRO three ways for brokerages and corporate clients and that’s not counting our Powerlinks strategy, which we will dive into during the last part of this website chat integration series. Brokerages and corporate accounts are afforded deep discounts off of our posted monthly unlimited usage rate when a commitment to use SYNCRO for all agents is agreed upon.  You can choose to use one integration method or go with all three for ultimate efficiency.

Take a look at the unique way SYNCRO website chat to text message can work within your brokerage or banner website:

Agent on Duty:

male-2-elegant-agent-on duty-large-photoThe rotating agent on duty gets an upgrade with SYNCRO live website chat to text. We can embed live chat into your existing agent on duty widget following the design and branding of your website or we can custom design a chat now widget for you to use. Every time your website is refreshed and a page reloads, the user will be presented with a new agent from your roster who they can interact with in real time for quick help.

This randomization mechanism makes it fair for all agent within the brokerage as they will all have their shot at being discovered front and centered. We also offer standard PC to PC chat for agents and brokers who prefer to have an administrator handle the chats, but this would be better handled using our single site integration method. 

agent on duty website mock up -large photo female agent on duty website mock up - large photo male

Agent Roster:

Every brokerage has a list of agents within their brokerage website, but SYNCRO will up the ante on real time engagement and give your agent roster some tangible action. By embedding SYNCRO into your agent roster, customers can instantly connect with the agent of their choice to ask real time questions, which will be sent directly to the agent’s mobile phone via text message. This cuts down on the need for your admin to be flagging leads all day and trying to decide who they need to send them out to.

roster-example

IDX/MLS Data Integration:

new-buttonThe third and most powerful way we can integrate SYNCRO is through the IDX/MLS data feed. We can use the data from your IDX provider to guarantee that the chat bubble is tied directly to the agent/realtor ID. This will ensure that all incoming chat leads from your brokerage website regarding the listing that agent owns will be sent directly, in real time, to the listing agents’ mobile phone number.

As a broker you can save money on admin costs, and stop the insanity of trying to finally determine who is next in line to get the lead from your brokerage website.  This is a simple and effective way to ensure that all leads are dealt with fairly, especially when competition runs high  from the biggest most authentic lead generator your agents have – your brokerage website.

chat-now

screenshot-idxUsing SYNCRO makes for a great recruiting tool, because when a potential new hire asks how you deal with brokerage website leads, you can say that’s between the agent who’s representing the listing and SYNCRO.  Our monthly reporting allows you to check in on your agents’ progress and see who is the most responsive, what’s working with customers as far as responses are concerned and leverage all that data to train and coach your agents into better lead closers.

Those are the three most popular ways to integrate SYCNRO into a brokerage website or corporate website to ensure an efficient live chat solution.

Pricing is quoted on a per agent basis and will depend on which integration method you choose to use. For more details on installing SYNCRO in any of the three ways listed above please contact our team directly.

Next up: Part 3 in our integration point series – Powerlinks.

Did you miss Part 1? Check out how to do a basic install here.

New website chat to text feature for IDX/MLS websites.

Personalized photos are now easily created using the IDX/MLS data and SYNCRO.

We’ve just released personalized call to action chat buttons for IDX/MLS enabled websites. Up your chat game and get personal with these dynamic chat buttons. These lovely calls to action are generated on the fly within our software and don’t require any heavy lifting on your part. When we set up your brokerage or banner website with SYNCRO we’ll populate your instance with agents’ photos and mobile numbers and these buttons will appear like magic.

Chat Now Call To Action large

Standard Website Chat Button

 

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Personalized IDX/MLS Button

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IDX/MLS WEBSITE WITH PERSONALIZED CALL TO ACTION BUTTON IN LOCATION A.

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ENGAGED IDX/MLS WEBSITE WITH PERSONALIZED CALL TO ACTION BUTTON IN LOCATION B

Stay tuned for more engaging innovation next month and as always we love to hear from you.

If you have a suggestion on how to make SYNCRO better for your business please let us know! Our goal is to make SYNCRO the most engaging, easy to use software for real estate and your feedback is invaluable.  Chat with us now, message us on Twitter or leave a comment below.