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New Online Chat Software Feature – Advanced Chat Scheduling

Are you finding that your online chat software is working too well, and you’re constantly getting messages during family time or in the middle of the night? Well, have we got a feature for you! With SYNCRO’s Advanced Chat Scheduling, you can disable the chat tool at specific times, and more!

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How It Works

SYNCRO’s chat scheduling has 2 options. The first option being that you can set the time in which the chat tool shows up on your site. So if you only want the tool on your site during business hours, you just set the time from 9-5. It’s that simple!

The second option is a new feature we have just added. Here at SYNCRO we always listen to client feedback and strive to build in features we find will be useful for our clients.
You can now also choose the days of the week that the chat tool shows up on the site. You simply enable or disable the checkboxes next to each day of the week, and you’re done!

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If you’re looking for online chat software and a great way to chat with your users on any type of website page or directory, contact SYNCRO today!

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Get Massive Leads for Your Website Using this Simple Tool

Capturing and nurturing new leads from your website is a very common problem with virtually 99% of all websites on the planet. Here at SYNCRO we have developed a tool that will help you to potentially convert every single person that visits your website into a lead. Increase your sales, by using SYNCRO now.

Our lead conversion, live chat software uses SMS to deliver the message to your sales people allowing them to stay on the go and do what they do best -SELL.

Not only does our chat software send the message directly to your phone via SMS it has intelligence built in, in case you miss the chat request. I am going to outline a few of the features below that make our service unique and will help you convert more sales – best of all you can try it totally free with no commitment and we even help you to install it on your website.

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How live chat to SMS works

SYNCRO bridges the gap between standard live website chat software and SMS, by sending the conversation directly to your cell phone via text message. You no longer need to be sitting at your desk to talk to your customers. SYNCRO works on all mobile phones and best of all you do not need to download any apps or software for it to work. Setup is done in seconds, and all that is needed is your phone number to send the chat to.

What happens if I miss the chat

We at SYNCRO understand that with the hustle and bustle of life, you aren’t always able to respond to text messages right away, but don’t worry we’ve got you covered. We have developed intelligence and logic tools to make sure that your customers aren’t left waiting for you to respond.

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Chat Trigger
Our chat trigger setting allows you to setup an autoresponder, in case you are unable to get to the chat within the specified amount of time you have set in the setting. We have a few auto-generated responses you can choose from, but we also gave you the ability to set one with a more human response, such as:

“Hi Steve, I have received your chat request, please give me a few moments to respond. If I don’t respond within 60 seconds, I am currently driving. Please leave me your phone number and I will get back to you as soon as I am stopped.”

This custom message allows the auto-response to sound a bit more human, and not auto-generated. It typically results in the user feeling more comfortable that you have responded, and they will leave their contact details for you to follow up with them when you are ready. 1000x times better than a standard contact form, which most chat tools employ when you are online.

To setup the Chat Trigger you just need to follow these easy steps:

1. The first thing you will need to do is login to your SYNCRO account here https://stable.syncrowebchat.com/user/login

2. Once you have logged in click on the “MySite(s)” button in the top menu.
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3. Next click on the “Settings” tab, then click the “Chat Trigger” tab.

4. Next you’ll want to enable the Chat Trigger and set the number of seconds to wait for your response via SMS, before the system display the auto response text to visitor.

5. The next step is to choose the message you would like sent on your behalf. You can choose from one of our pre-written messages, and write your own.

6. Lastly, you can also set an automated Goodbye Text.

7. Once you have done all that, click on the “Save Changes” button.

 

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Chat Rollover
If you have a business partner or another sales person, you can also use the Chat Rollover feature. The Chat Rollover setting allows you to set another name and phone number to receive the messages, if you are unable to get to the phone. You can set the amount of time the software takes to switch to the rollover number, so that you still have the option to answer the message. But if you can’t, there’s someone else there who can. This feature is unique to SYNCRO and allows small teams to engage quickly with live chat request, improving the overall experience of every customer that comes to your website.

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Group Send
If you have multiple partners or employees that you would like to receive the messages, then you can try using the Group Send option. The Group Send feature allows you to have multiple agents receive the chat requests all at once. The first person to respond now takes over the conversation. This option is great as it makes sure that your customer never has to wait, as there is always someone there!

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Can I customize SYNCRO to match my branding?
Before SYCNRO was even a lightbulb in our heads, we were and still are, a web development company and marketing agency. We understand the importance of your brand and keeping it consistent, so we developed the ability to completely customize the look of the SYNCRO online chat tool to match the look of your website. Visit our Latest Features page to see this, and all our amazing features in action.

What else does your software do?

Now that you have a bit of an understanding of what our online chat software can do, you may be wondering what else we have in store for you.

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Keep track of leads in one location
We understand how infuriating it can be when you’ve misplaced someone’s contact information. So we’ve made sure that all leads through SYNCRO are stored and easily accessible in your SYNCRO account. All chat conversations are stored in the “Leads/Conversations” tab in your account.

Did we also mention that SYNCRO has the ability to create a contact form to place on your website? Well we do! By clicking on the “PowerForms” tab you have the ability to create a contact form and embed it into your website, with just one small line of code. The leads from your contact form are also stored in your backend, in the same spot as the chat leads! This means ALL of your leads are stored in one convenient place. No more spending time sifting through past emails, or the garbage can, looking for the info you have lost.

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Stat Tracking
Understanding where your leads are coming from is huge for your business, so we have given you the ability to track your chats, emails, phone calls and more. SYNCRO’s real time stat tracking allows you to get a better sense of how users are contacting you, and using that information in the future to build better lead generation strategies on your website. You can even use SYNCRO as an outbound sales tool, just ask us how!

If you’re serious about lead generation and sales conversions from your website, our website chat software is the way to go. So what are you waiting for? Contact us at SYNCRO live chat to text today at 877-762-9453, or better yet go to our website https://syncrowebchat.com/ and start up a chat with us! We’d be glad to chat with you, and get you started on the best decision you can make for your business.

New Feature – Agent on Duty Tool

Are you a large brokerage with many agents? Having an office with many agents allows you to have an Agent on Duty tool, so that your visitors are always able to speak with an agent. Even better, with SYNCRO’s agent on duty live chat for real estate brokerage website tool, the user can speak with an agent in real time, without having to pick up the phone.

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How It Works

Here at SYNCRO we have developed an agent on duty tool that pulls directly from your agent profiles in your SYNCRO account, and when the “Chat Now” button is clicked it pulls up that agent in the SYNCRO popup window.

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Scheduling Agents

We believe making our software user friendly is very important. So we have built in an extremely to user friendly calendar for our agent on duty tool.

All of your agents SYNCRO profiles are displayed on the calendar page in tile format, making it easy for you to just drag and drop agents into the calendar below.

If you need to change the agent on duty for that day, you can easily just click the garbage can icon to remove the current agent, and drag the agent you wish to that date.

If you’re looking for a live chat for real estate website tool and an agent on duty tool, for you real estate website, contact SYNCRO today!

Benefits of using live chat software for your website

Live chat tools have been used on websites for many years now, and have made some websites very successful, but there are still some websites that do not utilize this great conversion tool. If you’re still on the fence about using a live chat software for your website, here is a list of some of the benefits.

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Chat Tools Increase Sales

One of the problems a lot of users find is when they’re trying to get more info about a product online, they sometimes have to wait for a response from the owner. Some users may even go to a different website if they don’t get an answer quickly, and this is where live chat software comes into play. Having a live chat tool on your site allows the user to speak to someone directly and quickly and will get the answers they need, which will potentially turn into a sale. Read this article on the benefits of website chat software and how you can generate more sales and leads.

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Improved Customer Service

The more ways of communication and support you offer the user, will definitely have an impact on your customer service and your business. Live chat software is very popular these days as it allows the user to speak with someone without having to pick up the phone. The no longer will have to wait on hold listening to that annoying elevator music, they can get a response in an instant, along with many different advantages of online chat software. Statistics are also showing that these days users prefer live chat over email and phone calls.

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History, Troubleshooting, and Analysis

Live chat software normally records the history of all of your chats in one convenient place. This allows you to keep a database of all of your potential or existing customers, and a way to look back on any information you need. This also allows you to go back through the history when troubleshooting any issues that customers have been experiencing, allowing you to discover the problem and fix it right away.

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Surpass the Competition

Even though live chat software for websites is becoming more popular, there are still some companies who haven’t caught on. Having a chat tool on your website gives you a huge advantage over these companies. It will show the user that you care more about them and their needs, which will turn into increased sales and better customer service.

In conclusion, live chat software for your website is one of the best tools you can use to generate leads and provide excellent customer service. If this is something you are looking for then contact us to learn more about our live chat software.

Generate more website leads with an SSL

Have you noticed your website leads have dropped and are wondering why? We may have the answer and what you can do to start generating more leads, and that answer is an SSL (Secure Sockets Layer).

An SSL is an encrypted secure link setup to keep your website secure. This protects all information on your website such as personal and private information, financial information, etc.

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At this point you may be wondering why installing an SSL will help generate more leads on your website. Here are a few answers to that question:

  1. When you install an SSL on your website the website is now labelled as secure, and most browsers show a lock icon in the address bar to show the user this. When the user sees this they will know that their information is safe, and they will continue to browse your website. These days internet security is essential, and users that visit a site showing a warning that it is not secure, will leave your website and you have lost potential business.
  2. Now that you’ve kept that visitor from leaving your site thanks to your SSL, you may receive a contact form submission from them. Statistics show that most users nowadays will not fill out a contact form on a site without an SSL, as they feel their personal information will be at risk. Because you have an SSL on your website, these users will be happy to send you their information.
  3. Lastly, now that you’ve read why an SSL is so important when it comes to keeping visitors on your site and eventually contacting you, let’s talk about what an SSL can do to get them to your site in the first place. Having an SSL installed on your website is great for moving up in the search engines. Google is now starting to crack down on websites that are not secure, and rewarding the websites that are. This means that if you have an SSL installed on your site, and your competition does not, there is a good chance you can move ahead of them in the search engines.

If you are serious about generating more website leads then installing an SSL is a must, and we recommend you do it as soon as possible. If you are just looking to generate more leads period, then a website chat tool can also help. Contact us at SYNCRO today to find out more.