New Feature Alert

All about that choice.

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You asked for it and now it’s here. Your customers can now choose whether they want to enter in a phone number or their email address when making initial contact with you using SYNCRO.  The leads will still be stored in your control panel, but the contact data will default to the number or email that your customer entered. If you are still looking to get both pieces of information for a more complete lead, then please visit the Chat Trigger section in your control panel and choose from one of the pre-written statements or create a custom response. Alternatively, we’ve found being uber responsive will open the doors for all the data you need and even better – more conversions.

Notice how the country flag appears to indicate that the user has entered in the correct country and area code for their location and number to match.

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Keep your feature requests coming!

How to Enable Scheduling on your Live Chat Software

Set the hours when you’re available for a live chat with your clients

With SYNCRO you have the option to adjust the hours in which you are available for clients visiting your website.  We realize that you can’t be available 24/7/365 for clients; you’re not a robot and everyone is entitled to a couple days or at the least – hours off.  For that very reason we have built in a handy scheduling feature.

When you have your live website chat to text scheduling enabled the SYNCRO chat box will only show up on your website during the hours specified. If you are not available the chat window disappears completely.  This is a little different than other website chats where they will indicate whether you are offline or online. We find it pretty frustrating to see an unmanned chat window, so we thought it would be better to not see the chat box if chat was not available during the specified hours.

Here’s how you set up scheduling.

  1. Login to your account
  2. Click the Setting tab
  3. Click the advanced tab
  4. Find the Scheduling option
  5. Check the box that reads Enable/Disable Chat Scheduling
  6. Set the hours you will be available in the Timeframe eg: If you’re available from 9am to 5pm, you would enter 0900 in the first box and 1700 in the second box.
  7. You’re done! Now enjoy your scheduled break! You deserve it.

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How to Generate the SYNCRO Live Chat to Text Message Embed Code

Generating the live chat to text message embed code is as easy as 1-2-3.

When you sign up for a SYNCRO account you will automatically be presented with a step by step set up wizard to guide you through how to install the embed code to enable live chat to text on your website.

However, if you already have an account with us and are looking to manually generate embed code for your website you can also follow these two steps:

1.) Login to your SYNCRO account http://stable.syncrowebchat.com/user/login 

2.) Find and click the ‘Manage Sites’ tab. Click ‘Add New’. From here you will be able to add the website URL where you will be installing SYNCRO and generate the embed code that is required to set up your live chat to text message widget.

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3.) If you have any issues with your install please let our team know by either SYNCRO’ing with us or sending over an email to support@syncrowebchat.com and we’ll be happy to help you get on your way!