live chat software for website

New Online Chat Software Feature – Advanced Chat Scheduling

Are you finding that your online chat software is working too well, and you’re constantly getting messages during family time or in the middle of the night? Well, have we got a feature for you! With SYNCRO’s Advanced Chat Scheduling, you can disable the chat tool at specific times, and more!

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How It Works

SYNCRO’s chat scheduling has 2 options. The first option being that you can set the time in which the chat tool shows up on your site. So if you only want the tool on your site during business hours, you just set the time from 9-5. It’s that simple!

The second option is a new feature we have just added. Here at SYNCRO we always listen to client feedback and strive to build in features we find will be useful for our clients.
You can now also choose the days of the week that the chat tool shows up on the site. You simply enable or disable the checkboxes next to each day of the week, and you’re done!

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If you’re looking for online chat software and a great way to chat with your users on any type of website page or directory, contact SYNCRO today!

New Feature – Agent on Duty Tool

Are you a large brokerage with many agents? Having an office with many agents allows you to have an Agent on Duty tool, so that your visitors are always able to speak with an agent. Even better, with SYNCRO’s agent on duty live chat for real estate brokerage website tool, the user can speak with an agent in real time, without having to pick up the phone.

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How It Works

Here at SYNCRO we have developed an agent on duty tool that pulls directly from your agent profiles in your SYNCRO account, and when the “Chat Now” button is clicked it pulls up that agent in the SYNCRO popup window.

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Scheduling Agents

We believe making our software user friendly is very important. So we have built in an extremely to user friendly calendar for our agent on duty tool.

All of your agents SYNCRO profiles are displayed on the calendar page in tile format, making it easy for you to just drag and drop agents into the calendar below.

If you need to change the agent on duty for that day, you can easily just click the garbage can icon to remove the current agent, and drag the agent you wish to that date.

If you’re looking for a live chat for real estate website tool and an agent on duty tool, for you real estate website, contact SYNCRO today!

Benefits of using live chat software for your website

Live chat tools have been used on websites for many years now, and have made some websites very successful, but there are still some websites that do not utilize this great conversion tool. If you’re still on the fence about using a live chat software for your website, here is a list of some of the benefits.

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Chat Tools Increase Sales

One of the problems a lot of users find is when they’re trying to get more info about a product online, they sometimes have to wait for a response from the owner. Some users may even go to a different website if they don’t get an answer quickly, and this is where live chat software comes into play. Having a live chat tool on your site allows the user to speak to someone directly and quickly and will get the answers they need, which will potentially turn into a sale. Read this article on the benefits of website chat software and how you can generate more sales and leads.

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Improved Customer Service

The more ways of communication and support you offer the user, will definitely have an impact on your customer service and your business. Live chat software is very popular these days as it allows the user to speak with someone without having to pick up the phone. The no longer will have to wait on hold listening to that annoying elevator music, they can get a response in an instant, along with many different advantages of online chat software. Statistics are also showing that these days users prefer live chat over email and phone calls.

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History, Troubleshooting, and Analysis

Live chat software normally records the history of all of your chats in one convenient place. This allows you to keep a database of all of your potential or existing customers, and a way to look back on any information you need. This also allows you to go back through the history when troubleshooting any issues that customers have been experiencing, allowing you to discover the problem and fix it right away.

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Surpass the Competition

Even though live chat software for websites is becoming more popular, there are still some companies who haven’t caught on. Having a chat tool on your website gives you a huge advantage over these companies. It will show the user that you care more about them and their needs, which will turn into increased sales and better customer service.

In conclusion, live chat software for your website is one of the best tools you can use to generate leads and provide excellent customer service. If this is something you are looking for then contact us to learn more about our live chat software.

5 Benefits of a Live Chat Tool

These days everyone is using the internet for everything, whether it’s buying an item online or just looking for a specific service. So having a user friendly tool on your site for your customers to get in touch with you is critical. A live chat tool has an amazing impact on both the user and the business. Here are 5 benefits of a live chat tool and what it can do for your business.

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Users love it

Studies and statistics are now showing that these days more and more people are responding positively to a chat tool on a website, and people actually prefer it over the phone and email. It gives the customer the ability to speak with someone in real-time and get the information quickly, which everyone prefers. It also allows them to review the conversation they have had with the rep, which is something you can’t do from a phone call.

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Efficiency is Key

Speaking with a customer on the phone is still great for customer service, but it has one major down fall, each representative can only speak with one person at a time. With a live chat tool, the sales or customer service rep can speak will multiple people at a time, allowing them to meet all of their customer’s needs.

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Building Customer Trust

Everyone is different, and while some people may prefer phone or email, having the option of live chat also adds to the options you give the customer on your website. When you have this, customers feel you are more responsive and attentive, which leads the customer to build trust in your service.

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Open 24/7

Most businesses are only open for specific hours and days of the week. A live chat tool allows you to stay open and available for your customers for longer hours during the day and on weekends. Some people may not have the time during the day as they are also working, and having the chat available around their schedule shows that you care about their business.

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Surpass the Competition

The last, but definitely not least, benefit in this list is what a chat tool can do to boost you past the competition. Do some research on your competition, see what they’re doing to interact with their customers. Having a chat tool on your website allows you to have a leg up, and interact with a customer in a way your competition can’t. The user will always pick the company/website that gives them the best service available.

These are just a few of the many, many benefits of a website chat tool can benefit your business, contact SYNCRO to find our more today!

Friday Sillys – Conjugating SYNCRO

SYNCRO can be a verb if you let it .

It’s time to have some fun with SYNCRO and grammatical conjugation on this fine Friday.

There are a lot of company names that have somehow, some way made it into our everyday vocabulary.  The phrase, ‘I Googled it’ is something pretty much everyone can relate to today, however 15 plus years ago that statement would have drawn more blank stares than knowing eyes and affirmations.

As a young tech company, one can only dream that their company’s moniker will attain everyday verb usage status. It’s the kind of notoriety cash strapped startup dreams are made of and it’s worth more joy than any VC cheque in your dwindling bank account.

So today, we’re indulging in a future where people SYNCRO freely and we’ve included our favorite grammatical conjugations for your inspiration.

syncro-yourself-before-you-wreck-yourself

So we’re asking…have you ever SYNCROed oneself?  Will you be SYNCROing others soon?  Do you have future plans to SYNCRO with your clients?  I’ve been SYNCROing a lot lately. I love it. So do my clients. That’s why I think we should all SYNCRO together. Let’s SYNCRO soon.