Live Chat Software How-to: – Powerlinks

Whether you are new to SYNCRO or an existing client, you may not know of the amazing feature we call Powerlinks. With a basic SYNCRO install the chat window shows up either in the middle or your screen or minimized to the bottom right, but with Powerlinks you can add a text link or image link anywhere on the site to call up the chat tool.

If you’re looking for a modern live chat software, in this article we are going to explain how you can easily integrate the 2 types of Powerlinks.

Text Link

The Text Link Powerlink is exactly how it sounds, it is just a selected piece of text that is setup to open the chat tool. For example you can have it read something like “Click here to chat with us now” and when clicked, the chat tool opens.

Graphic Link

A Graphic Link is a bit more complicated, but just as easy to setup. The Graphic Link is a specified image that you have set to open the chat tool when clicked. Just like the text link, you can place this anywhere in your site.

How-to

Here we are going to walk you through the simple steps of setting up one of these 2 types of Powerlinks. Before we get started you want to make sure you have installed your main SYNCRO account’s embed code put immediately before your closing </body> tag.

Example:
<script>var syncrowebchat = { shortname: “syncro-account-shortname” };</script>
<script src=”https://stable.syncrowebchat.com/js/v2/embed.js”></script>
<div id=”syncro-webchat”></div>

1. The first thing you will need to do is login to your SYNCRO account here https://stable.syncrowebchat.com/user/login

2. Once you have logged in click on the “MySite(s)” button in the top menu.
modern live chat software,live chat for website,website chat for real estate

3. Next click on the “Settings” tab, then click the “Powerlinks” tab.
modern live chat software,live chat for website,website chat for real estate

4. Click the “Add New” button.
modern live chat software,live chat for website,website chat for real estate

5. In the “Type” field dropdown select either Text or Graphic.

6. If you are selecting “Graphic” this is where you upload the image.

7. Next add some text into the “Alt Text” and Call Action Title.” Something like “Chat with us now” will work just fine.

8. Next enter the “Description.” A good example would be “SYNCRO will connect you with a real person so you can get what you want instantly!”

9. Once you have done all that, click on the “Save Changes” button.

10. You will now be directed to a page that shows all of your current Powerlinks. You will notice that the list also states what type of Powerlink has been setup. To grab your code click on the “Manage” button.

11. To add your text or graphic link simply copy the link provided below the “PowerLink Embed Code for Above Ad” title, and paste it directly into your website text or code.

12. You are done!

If you’re looking for online chat software or any more of our amazing, contact SYNCRO today!

live chat software for website

Modern Live Chat Software Feature – Sticky Chat

Here at SYNCRO our wheels are always turning, looking for new things we can integrate into our software, and new features we can add for our customers. If you’re looking for a modern live chat software, in this new feature article we are going to be outlining out newest feature…STICKY CHAT!

We have taken our original chat tool and re-skinned it with a brand new modern design. The Sticky Chat mode sticks to the bottom right of the browser window at all times, giving our users a more familiar look and feel to an online chat tool.

It is now easier than ever to change between our classic and modern design, just by a few clicks of your mouse.

Classic vs. Sticky

Here we are going to outline the difference between the 2 styles, so you have a better understanding of the new design.

Let’s first start off by saying the function of the chat tool itself has not changed, the sticky chat tool is mainly aesthetic.


Click image to enlarge

How It Works

The new Sticky Chat design works and functions exactly like our classic design, just with a new look and feel. To switch to the Sticky Chat you just need to log into your SYNCRO account, click on settings, and scroll down to “Start Mode.” Simply select Sticky Chat from the dropdown and you’re done!


If you’re looking for online chat software and a great way to chat with your users on any type of website page or directory, contact SYNCRO today!

New Feature Alert

All about that choice.

email-or-phone

You asked for it and now it’s here. Your customers can now choose whether they want to enter in a phone number or their email address when making initial contact with you using SYNCRO.  The leads will still be stored in your control panel, but the contact data will default to the number or email that your customer entered. If you are still looking to get both pieces of information for a more complete lead, then please visit the Chat Trigger section in your control panel and choose from one of the pre-written statements or create a custom response. Alternatively, we’ve found being uber responsive will open the doors for all the data you need and even better – more conversions.

Notice how the country flag appears to indicate that the user has entered in the correct country and area code for their location and number to match.

email-or-phone-2

Keep your feature requests coming!

How to Generate the SYNCRO Live Chat to Text Message Embed Code

Generating the live chat to text message embed code is as easy as 1-2-3.

When you sign up for a SYNCRO account you will automatically be presented with a step by step set up wizard to guide you through how to install the embed code to enable live chat to text on your website.

However, if you already have an account with us and are looking to manually generate embed code for your website you can also follow these two steps:

1.) Login to your SYNCRO account http://stable.syncrowebchat.com/user/login 

2.) Find and click the ‘Manage Sites’ tab. Click ‘Add New’. From here you will be able to add the website URL where you will be installing SYNCRO and generate the embed code that is required to set up your live chat to text message widget.

manage_sites

3.) If you have any issues with your install please let our team know by either SYNCRO’ing with us or sending over an email to support@syncrowebchat.com and we’ll be happy to help you get on your way!

online chat software

Don’t Text and Drive. Chat Trigger Will Save your Life and your Leads.

There’s a lot of things we love about texting. It’s instant, it’s easy, quick, anonymous and it generally makes life easier.

The one major downfall about texting isn’t the guesswork of trying to figure out the tone of the conversation as it unfolds or analyzing response time from friends trying to discern whether or not they’re ignoring you or just for real busy, but is certainly more serious than ego and affects every human on this planet.  It’s the doi-yoi’s out there that still think texting and driving is cool. The dumb dumbs that think not texting and driving doesn’t apply to them, because somehow they’ve mastered mad texting skills that absolve them from this dangerous form of multitasking.

If you’re one of these “cool” humans that are still “too busy” to put down your phone whilst in your vehicle then maybe we can convince you to change with our Chat Trigger feature.

With Chat Trigger you can still capture all the details of your received messages via text message and email and our system will also instantly notify the sender on your behalf that you’ve received their message and you’ll respond when you are able to do so.

chat trigger

This nifty form of immediate automatic response will not only satiate the message sender for the time being, but will also quash your anxiety to provide an instant response.

Let’s face it, not only is it dangerous to respond to texts, emails and non bluetoothed calls and in some places (why not all?) illegal, but it’s also not necessary to be that on the ball!  Think about what we did before the advent of mobile devices and understand that no response is more important than your own life or the lives of others out there on the road.

However, if you want people to know you’re not being anti-social, and haven’t dropped into the realm of no signal-ville then hook SYNCRO up to your website and give them a something to chew on until you can safely send back your response. Safety first kids.  SYNCRO has your back.